Shipping and Return Policy
PulsePeptides.com is committed to providing customers with a seamless and transparent shipping experience. This policy outlines our shipping practices and delivery times, to ensure you have all the information needed when placing an order with us.
Shipping Options:
We offer several shipping options for all orders to cater to your needs and preferences.
Flat-Rate Shipping:
Our standard ground shipping is sent via DHL and typically takes 2-14 business days, depending on your location. This option provides a balance between affordability and reasonable delivery times.
Express Shipping
For customers who need their orders faster, we offer expedited shipping options via DHL or UPS. These services are available at an additional cost, calculated at checkout based on your location.
Free Shipping
We’re pleased to offer free standard shipping on all orders over $200. This offer applies to standard ground shipping only and does not include expedited services.
Ice Shipping
We offer designated cold shipping, which can be optionally added to either flat-rate, free, or Express shipping for an additional fee.
International Shipping
PulsePeptides.com ships to select countries internationally. Please note that international shipping times can vary significantly depending on the destination country, typically ranging from 1 to 4 weeks for standard international shipping.
Order Processing
Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress on the carrier’s website.
Customs and Import Duties
Please be aware that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.
Shipping Restrictions
Some products may have shipping restrictions due to their nature or local regulations. If a product cannot be shipped to your location, you will be notified during the checkout process.
Regional Exceptions for Flat-Rate Shipments:
Due to the unreliable quality of local shipping services, PulsePeptides cannot be held responsible for errors or losses incurred through postal services in the following regions: (Romania,Russia,Belarus). These exceptions apply only to flat-rate shipments. Express shipments are not affected and will follow standard refund and reshipment policies. This list may be updated in the future, so we recommend that all customers stay informed about these regional exceptions.
Package Insurance
All orders are insured against loss or damage during transit at no additional cost to you.
If your order fails to arrive within 30 days after dispatch through no fault of your own (e.g., a faulty shipping address or customs seizures of your order due to local laws and regulations), you will be entitled to either a full refund or a full reshipment of your order.
Returns and Exchanges
Due to the nature of our products we do not accept returns for any orders.
The buyer is responsible for ensuring that the goods imported are legal and meet all local regulations. PulsePeptides is not liable for any legal complications that may arise and the buyer is not eligible for a refund in this case.
If the buyer provides an incorrect shipping address and the parcel has already been dispatched, they will not be eligible for a refund or reshipment. The buyer may change his/her shipping address while his/her order is still processing by contacting our customer service promptly.
Have any other questions or need some help? Contact us via e-mail: [email protected]
